AMS - Application Management Service

AMS (Application Management Service) aims at giving an answer to our client needs for the administration, management and the keeping of an optimum performance of their software applications, ensuring continuous evolution. Having the right and proper answer to your needs, would enable the company to focus on its own activity, placing then more resources on its own core business.

Outsourcing gives the possibility of separating team project applications from maintenance service ones. A highly qualified service, which can provide tailor-made applications aligned with ISO and ITIL. Outsourcing could enable the management service of these software assets, giving time to focus on your own strategic aims.

The service includes:

  • Correcting Support.
  • Preventive Support.
  • Regulatory Support.
  • Minor Evolutionary Development (optional).
  • Release management.

It can include:

  • Web.
  • Mobile.
  • Sharepoint.
  • Databases.
  • Other technologies.

AMS implementation will ensure support availability and business continuity. Its implementation provides appropriate training, both in the technical and functional applications of the service resources, including client technology integration utilising the appropriate tools. With great communication and a highly collaborative work environment between EMMSA and the company, we coordinate our efforts to ease response times, simplify tasks and therefore ensure end user satisfaction..

Benefits of an AMS service:

  • Proactive management with monitoring and notifications.
  • App management by a specialized software factory.
  • Methodology and organization by different attention levels (ISO / ITIL).
  • Service level agreements.
  • Release management and versions updates.
  • Functional and technical Management Issues.
  • Extended services to any needs (optional) .
  • Risk management.
  • Ticket tracking integrated with the customer.
  • Activity reports.

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